IT Service Lead

Barchester Healthcare have an opportunity for an IT Service Lead to join our expanding team. We are looking for an experienced, practical, and proactive candidate who will support the integrity of IT services across a portfolio of c. 250 care homes across the UK, as well as services to our support teams. In this vital role, you will ensure that IT teams have the tools to predict and prevent potential issues, and ensure full service is resumed where issues arise.

Requirements:

• Proven experience implement scalable, high-availability network solutions (LAN, SD-WAN, Cloud)

• Ability to lead network delivery projects; coordinate with vendors and internal teams

• Proven experience with network monitoring tools (Wireshark, netcat, Netspot, Qualys, etc.)

• STEM degree preferred

• Strong proficiency in routing and switching technologies (Layer 2 and Layer 3 switching, VLAN segmentation, NAT, link aggregation) and protocols as well as wireless

• Experience in Fortinet security appliances and solutions highly desirable

• Understanding and practical experience of, cloud networking solutions and technologies (Azure) considered an asset

• Service management background (Incident, Problem and Change Management)

• Team leadership experience

• Clean and current UK driving license

  About the role:

  Set up monitoring solutions across the IT server and network estate

  Support the Information Security Manager in the implementation of security policies across IT infrastructure

  Support the service desk regarding any service performance issues

  Provide network support and resolving connectivity issues

  Configure hardware and software to optimize network communication

  Set up LAN and WAN networks, as well as Voice Over IP and VTC devices

  IP address management and reporting

  Document processes and monitor network performance metrics

  Keep up with advancements in network technologies and solutions

  As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop a career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.

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