Customer Service Advisor - Bank

ABOUT THE ROLE

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone. 

Other responsibilities will include: 

• Being responsible for the reception area and ensure it is always presented to a high standard. 
• Supporting with the process of show rounds. 
• Actively following up and manage any sales enquiries through to admissions.
• Assisting the Home Administrator as required.

ABOUT YOU 

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do. 

Our ideal candidate must: 

• Have effective interpersonal skills and professional telephone manner. 
• Be computer literate with a good working knowledge of MS Suite.
• Demonstrate a positive attitude to all residents and visitors.
• Ideally have previous experience in working in a customer service role for a minimum of two years.

ABOUT AVERY 

At Avery, we’re not just one of the UK’s largest providers of luxury elderly care homes – we’re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we’re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.