Administrator

Reporting to the Operational Support Team Supervisor, an exciting opportunity has arisen to join a dynamic operational support department in a new team that is responsible for ensuring the operational data held in our ERP is robustly maintained.

The shift pattern is as follows:

• Monday, Tuesday, and Friday: 08:00 16:00 (7.5 hours each day)
• Wednesday and Thursday: 08:00 12:00 (4 hours each day)

Operational Support Team Administrator

• Create and maintain employee/PWS records on the ERP system
• Process Employee and PWS E-Forms
• Create and maintain TUPE pay rate override records
• Ensure all changes to pay rates comply with our authorisation matrix
• Investigate and resolve pay queries
• Liaise with the payroll department and finance department to ensure information uploaded into the ERP system is correct
• Run all Compliance Reports according to department deadlines
• Complete weekly and monthly invoicing and reporting on the system, requesting daily system exports

• Create & maintain charge rates within the system
• Create new rates and records within the system following validation from the funder.
• Investigate and resolve any finance / invoice queries
• Deactivate and archive old data
• Comply with agreed SLA to create users and action changes
• Provide support to the wider operational team when required and maintain weekly compliance calls and data
• Manage team inboxes, responding within agreed SLA
• Ensure e-learning is kept up to date
• CM2000 System Management
• E-Form Training for the Operational Teams
• Other ad hoc duties as required.

Key characteristics for role:

• Attention to detail.
• High level of accuracy.
• Knowledge of Coldharbour yet not essential