Customer Relations Manager

Sales & Marketing - Margate

Contract: Full Time
Salary: £40,000 Per Annum
Shift type: Days
Contracted hours: 40

Customer Relations Manager

Location: Margate
Salary: £40,000 per annum + OTE earnings of up to £6,000
Reporting to: Regional Director (with a dotted line to Sales & Marketing Director)

Are you a high-energy, target-driven individual with a passion for delivering outstanding customer service? Do you have a talent for building relationships and supporting people at emotionally significant times in their lives? If so, we’d love to hear from you.

We are seeking a Customer Relations Manager to lead the enquiries process and champion the customer journey at one of our exceptional care homes. This is a pivotal role focused on supporting families and future residents as they navigate the process of choosing care, ensuring they feel confident, informed and valued every step of the way.

What You'll Do:

• Be the dedicated point of contact for all care enquiries, offering a warm, knowledgeable and professional service
• Manage and monitor the CRM system to ensure enquiries are accurately recorded and progressed
• Conduct engaging tours of the home and train colleagues to deliver a consistent, high-quality visitor experience
• Maintain showroom standards and ensure marketing materials are always up-to-date and professionally presented
• Lead community engagement efforts to identify new occupancy opportunities and nurture referral relationships
• Collaborate closely with internal teams to coordinate assessments, admissions, and ensure all contractual and billing processes are seamless
• Support digital reputation through review management and online presence
• Analyse CRM data to inform strategies and generate local leads
• Represent the home as a true ambassador at internal events and external networking opportunities

What We’re Looking For:

• Minimum of 1 year’s experience in a customer service or sales role, ideally with sales targets
• Experience in the care sector is a bonus—but not essential
• Strong communication and interpersonal skills with a customer-first mindset
• Organised, motivated and comfortable managing multiple priorities at once
• Confident using IT systems and CRM tools
• Professional, personable and driven by results
• A-Levels or degree qualification desirable but not essential
• All successful applicants will be subject to a DBS/PVG check

Why Join Us?

You’ll be part of a supportive, high-performing team that shares a passion for delivering outstanding care and service. We’ll provide full training and ongoing support to help you thrive in the role and achieve your goals. Alongside a competitive salary of £40,000, you’ll also have the opportunity to earn up to an additional £6,000 in on-target earnings.

We are guided by five core values that shape everything we do:

Trust | Respect | Passion | Kindness | Inclusivity

These values define who we are and underpin everything we do, from the smallest interaction to the most complex care. If you live by these principles, this is a place where you can belong and truly make a difference.

If you’re ready to make a meaningful impact and help families make confident choices about care, we invite you to apply.