UX/UI Designer

Location: Support Office (Alcester)

Since 1989, we’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

Helping Hands is the nation’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales as well as our Support Office in Alcester, Warwickshire. We’re now looking for a UK/UI Designer to join our team in Alcester.

In this role you will integrate research, ideation, and design skills to identify and resolve user experience issues. This position will involve shaping our digital style, implementing A/B tests, and making a substantial impact on key internal projects.

Main Responsibilities

• Enhance our digital performance by elevating the UX and refining the customer journey on our website.
• Plan and implement new projects.
• Collaborate with project managers, developers, and stakeholders to define and implement design solutions.
• Conduct comprehensive user research, usability testing, and analysis to identify opportunities for improving.
• Create wireframes, prototypes, and visual designs that effectively communicate and illustrate design concepts, ensuring alignment with the company's brand identity.
• Provide intuition and experience testing.

About You

To be successful in this role you’ll need to have previous experience of working in a similar role and knowledge of a range of Adobe products including Photoshop, Illustrator and InDesign. High level understanding of Figma, or similar tools would also be useful. You’’ need to have experience of using Google Analytics, and experience of conducting user research.

Benefits

• Career progression opportunities
• Hybrid working, with 3 days a week based at our support office in Alcester
• 23 days annual leave, rising to 25 after 2 years of service
• Blue Light Card offering discounts from business and services
• Access to our employee assistance programme
• Refer a friend scheme

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.